From new review to posted reply, without you writing a word.

Here's exactly what happens, step by step, and where you stay in control.

We learn your voice first

Before anything goes live, you give us a few examples of how you'd normally reply — casual or formal, first names or not, how you sign off. GenuineReply uses those as a style guide for every future draft, so replies sound like you, not a template.

Every new review gets picked up automatically

GenuineReply watches your Google Business Profile continuously. The moment a new review lands — 5 stars or 1 — it's in the queue within minutes, not whenever you next remember to check.

AI drafts a specific reply, not a template

The draft responds to what the customer actually said — the server they mentioned by name, the dish that was cold, the thing they loved. Not "Thank you for your feedback." See real examples on the Try it live page.

Anything sensitive is held for you — always

Reviews at 1 or 2 stars (or however you configure the threshold) are never auto-sent, full stop. You read them, you decide, you approve or rewrite. This isn't a setting you have to remember to turn on — it's the default.

You approve — or the good ones send themselves

Check the dashboard whenever it's convenient. Edit anything that doesn't sound right, approve with one click, and it posts straight to Google. On the Pro plan, positive reviews above your threshold can send automatically, so you only see what actually needs you.

Nothing posts to Google without a human decision first, for anything that matters.

That's not a limitation we're working around — it's the actual design. AI drafts, a person decides. Ready to see it on your own reviews?

Get started