Never let a review go unanswered.
GenuineReply drafts a reply to every new review the moment it lands — matched to your business's voice, not a generic template. Approve it in one click, or let the good ones send themselves.
Get in touchReviews pile up. Replies don't.
Most businesses get reviews constantly and reply to almost none of them — not because they don't care, but because it's tedious and easy to put off. An unanswered review, good or bad, looks worse to anyone comparing you against a competitor who does reply.
How it works
A review comes in
GenuineReply watches your Google Business Profile and picks up every new review automatically.
AI drafts a reply in your voice
Not a generic "thanks for your feedback" — a specific reply that responds to what the customer actually said, matched to how you talk.
You approve, or it sends itself
Review and edit with one click, or turn on auto-send for your positive reviews and only be pinged when something needs your attention.
Bad reviews are never auto-sent. Ever.
Anything at 1 or 2 stars is always held for you to read and approve personally — never sent automatically, no matter what. GenuineReply drafts a thoughtful response ready for your review, but the decision on anything sensitive stays yours.
Built with real restaurant owners, not hypothetical ones.
GenuineReply is being developed hand-in-hand with an actual South Carolina restaurant group running multiple locations — not personas in a deck. If you run one location or ten, let's talk about what this could look like for you.
Email us